Refund policy
Totally Workwear's Exchange & Refund Policy
“Change of Mind” returns will be eligible for a refund where items are:
- returned within 28 days from the date of purchase; and
- unworn/unused and in their original condition; and
- all original labels and tickets are attached to the item; and
- the customer provides an original TOTALLY WORKWEAR tax invoice as proof of purchase.
Refunds will be made in the same way as original payment for the goods.
WHAT HAPPENS IF MY PRODUCT IS FAULTY?
Totally Workwear takes extreme care in ensuring our goods are of the highest quality. However, if for any reason you find a fault with one of our products we would like to help you resolve the problem. Please contact us on +64 9-443 8946.
WHAT ARE MY OPTIONS WHEN I RETURN AN ITEM?
Whether your item was faulty or you've just changed your mind, Totally Workwear provides three returns options:
1. Exchange for an alternate size/colour (subject to stock availability)
2. Exchange for another item
3. Refund to your original method of payment (e.g. Credit Card or PayPal)
On occasion, your requested replacement item may have sold out by the time your product is posted and received by Totally Workwear.
If your replacement is not available, your online account or account with which you paid (e.g. credit card, PayPal) will be refunded.
HOW LONG WILL IT TAKE TO RECEIVE A REFUND?
Sometimes packages can take a little while to get back to us, so please allow up to 30 days for us to process your return from the time you send your items back to us. We'll be doing our best to refund/credit your account as soon as the package is in our hands.
CAN I RETURN AN ITEM TO A RETAIL STORE?
Yes! You are welcome to visit our Auckland store at Shop 22/100 Don McKinnon Drive Albany, Auckland.